BGHS Need To Know

To be eligible for joint entrance price both customers must:

  • Enter and leave BGHS at the same time

  • Share one locker, if another locker is needed there will be additional charge of £15

  • Share responsibility for the behaviour of each other. This means that if one is asked to leave then both must leave

  • Have joint responsibility for the bill regardless of who ordered/booked on it.

Additionally:

  • Either party can gain access to the shared locker. BGHS will not accept responsibility for any loss or damage to property within that locker.

  • The locker key will be available to either party on request.

  • Joint entrance does not automatically entitle you to stay for Mixed Biological Gender evenings but there is no additional charge if you qualify to stay though to this session.

  • Mixed biological gender evenings are designed to guarantee an equal ratio of biological men to women, in a naturist setting, irrelevant of how they may identify. We aim to be as inclusive as possible whilst respecting the delicate balance and potentially controversial issue of physical gender differences in a naturist environment. The evenings are based around stopping anyone feeling like a minority,  when they are in an environment without clothes.

PLEASE READ THE FOLLOWING BEFORE BOOKING YOUR MASSAGE.

Whilst massage offers many positive benefits to the majority of people there are certain conditions that may make it unsafe for you to be massaged. Here at BGHS we respect your privacy and so do not keep individual records of our customers therefore it is vitally important you inform the masseuse prior to the commencement of the massage of any medical or physical conditions so they can assess the safety of the massage for you. If you are in any doubt about your condition please seek medical advice from a qualified doctor.

For your safety and comfort we need to know the following:

• Are you on any medication

• Do you have any medical or physical conditions or problems.

• Do you have any Heart or vascular conditions inc. pacemakers

• Have you recently had an operation

• If there is a possibility you are pregnant.

All the above requests are made in the aim of providing you with the best quality relaxation and treatment and we assure you all information will be treated with absolute confidentiality.

After your massage, we recommend you give yourself a few minutes to relax and rehydrate before continuing to use the other facilities. We also request that you shower thoroughly to remove any residual oil before entering any of our pools.

Please note: We do not offer a sexual massage. All BGHS masseuses will not tolerate any form of inappropriate behaviour physically or verbally. The BGHS management have given clear instructions that in the event of this happening the massage will be terminated and the masseuse will leave the room and inform a member of the BGHS team who will deal with the problem. No refunds will be given.

Our booking and cancellation terms and conditions are below, if you have any questions about these terms, please email us at contact@bghs.co.uk.

Bookings can be made on arrival, but appointments are limited and we can get very busy during peak times. To avoid disappointment, we advise customers to book massage treatments in advance of their visit by calling our reception during opening hours on 01273 698904.

There is a 50% deposit required to reserve any massage appointment.

Whereby we are not able to honour a booking due to unforeseen circumstances you will be notified at the earliest convenience on the contact number you provided us. We will do our best to re arrange your appointment. You will be offered another, date or time. Any deposit taken will not be lost and can be held until your next visit or used against the admission fee to BGHS or where it has not been possible to provide an alternate arrangement due to our circumstance, we will refund the deposit.

Booking deposits can be made via credit card, bank transfer or cash. Card details are not stored and will be processed while you wait.

Booking fee deposits will be deducted from your total bill when paying. The remaining 50% and applicable admission fee must be paid on arrival.

All booking fee deposits are non refundable or transferrable if you cancel with less than 24 hours notice or fail to attend your appointment.

Booking fee’s will be transferrable but not refundable if re-scheduling your appointment before the 24 hour cancellation period.

No refund or referral will be offered to anyone who has been refused entry to BGHS or who is asked to leave by the management before the start of their appointment due to their own actions.

If you have not visited BGHS before booking a massage treatment, we strongly suggest you visit our website www.bghs.co.uk and not only view our guided tour video but also our FAQ and massage section to make sure you are aware of our company ethos, rules and what we offer. No refunds will be given for misunderstanding the rules.

Cancellations.

We understand that life isn’t always predictable, and you may on the rarest of occasions be unable to attend your appointment through no fault of your own. If there is a genuine situation that has caused this issue then please let us know and if we are able to rebook the space within the 24hr period then we will return the deposit minus a £5 administration charge. If we are unable to re-book the space then the deposit will be lost. This is at our discretion and is not available to anyone twice.

We reserve the right to change these terms to include, a 100% deposit requirement for booking, to anyone who has previously failed to turn up to an appointment or cancelled within 24 hours.

Cameras at BGHS

It is strictly prohibited to use cameras or any other form of recording equipment in this building. Anyone found with such equipment will be asked to leave the building immediately and be given a lifetime ban from BGHS. The equipment will also be confiscated and returned only after we are satisfied all contents relating to BGHS has been thoroughly deleted from its memory. We may need to use a specialist to clear any cards in a non recoverable way. Any costs involved in doing so will be payable before any equipment is returned. Be aware that any mobile phones with cameras on them will be treated the same way if the phone is found outside of the changing room area.

We reserve the right to see the contents of any bag or wash bag taken outside the locker area, should we have reason to believe it contains any prohibited items.

If you are not using one of our rest rooms please make note of the following:

  • If the rooms are full please leave the area.

  • Do not wait in the corridor.

  • Do not chat in the corridor, please move to one of our lounges.

  • Do not knock on the rest room doors.

  • Do not try to get into a rest room that is occupied.

  • Do not talk through the doors to people inside.

  • Do not act with intimidating behaviour.

  • Respect other peoples personal space.

  • If you feel something is wrong please tell a member of staff.

The Rest Room area is for people to have personal space uninterrupted.

All the above requests are made in the aim of providing you with the best quality relaxation and treatment and we assure you all information will be treated with absolute confidentiality.

After your massage, we recommend you give yourself a few minutes to relax and rehydrate before continuing to use the other facilities. We also request that you shower thoroughly to remove any residual oil before entering any of our pools.

Please note: We do not offer a sexual massage. All BGHS masseuses will not tolerate any form of inappropriate behaviour physically or verbally. The BGHS management have given clear instructions that in the event of this happening the massage will be terminated and the masseuse will leave the room and inform a member of the BGHS team who will deal with the problem. No refunds will be given.

If you are using one of our rest rooms:

  • Please feel free to use a bed wipe to maintain our standard of cleanliness.

  • Please close and lock the door of the room you are in.

  • Please keep all noise to a minimum.

  • Please feel free to use a room as long as you would like to.

  • If you have any problems please tell a member of staff.

Anyone not upholding our standards will be removed from this area by a member of staff and asked to leave the building.

BGHS operates a zero tolerance policy.

Disclaimer

BRISTOL GARDENS HEALTH SPA DISCLAIMER

Bristol Gardens Health spa is a professionally run establishment that is fully compliant in all legislation pertaining to Health and Safety, Environmental Health, Fire Safety and Emergency Procedure Practices. All our water is externally sampled and tested within laboratory conditions and we are aware and proud as a company to comply with our legal obligation to create a “lawfully safe environment for the customer”. BGHS is proud of its standard and its continuing record of excellence with various external testing facilities and Government bodies.

You must only enter Bristol Gardens Health Spa facilities if you are in complete agreement that you do so at your own risk. You must read all notifications and rules provided for you around the building and comply with them. You are responsible for maintaining your own welfare, health and safety through your own personal awareness whilst in BGHS.

If you disagree with any of the above declaration DO NOT enter Bristol Gardens Health Spa.

Thank you for your co–operation, we hope you enjoy your stay with us.